Terms and conditions of sale

With the purchase of a work you accept the conditions of sale: 

• Expeditions and their rates

I handle all shipments myself. I apply fixed costs, not dependent on the weight of the item . I use La Poste with standard mailings with tracing and insurance.

My shipping costs rates: 

My shipment fee of a painting is 6€ in France, for Europe 10€ and and the rest of the world 15€.

For orders of postcards I will only add the tracing option and the shipping price is 2€ for France and 3€ elsewhere. The shipping cost will be displayed and added during payment.

• I do not apply a return, refund or exchange policy, except for:

Exceptional damages and reimbursements:

The photos of the works respect the originals as much as possible. Note that some nuances can be difficult to reproduce, just as your device settings can influence them.

Despite my care and precautions, an exceptional situation may exist and be eligible for a return. A major problem, as a damage with the product, must be proven and discussed with me.

Please inspect your purchase upon receipt and contact me immediately if the item is damaged, so that I can assess the problem and correct it. If approved, you will be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and publish the refund.

In case of problem, contact me:helenstrom18@gmail.com 

• Please note that I do my best to display images of works as close to reality as possible. Despite my care, variations may exist:

Any work painted in watercolor is generally more harmonious and subtle in reality than on your screen. Despite my careful calibration during scanning, the preview of the work can sometimes differ slightly from the original painting.Watercolor offers subtle tones and gradients that a red, green, blue RGB display cannot reproduce, plus the calibration of your screen. The grain of the image may also appear slightly stronger at times.. 

Thank you for your understanding.